Current Openings (1) - Chennai Area
Experience : 0 - 2 yrs. (Freshers also apply.)
Location : Chennai
Role: Desktop Support Engineer
Employment Type: Full Time, Permanent
Role Category: IT Support
Salary Package : 1.7 to 2.5 LPA
Education:
Diploma : Any Diploma.
UG: Any Graduate
PG: Any Postgraduate
openings : 5
Desktop Support Engineer (L1 / L2) :
Job description
Role & responsibilities
Level 1 Engineer Roles and Responsibility.
Provide Software, Hardware, Network Support and Operating System support
Address user tickets regarding hardware, software and networking installing applications and computer peripherals
Basic Networking, peer to peer, Map drive, Data sharing
Install and configure Windows and Linux desktop and peripherals and test network connections.
Handle daily technical support activities on desktops & laptops, networking and server log monitoring.
Basic troubleshooting in printer and scanner.
Good knowledge in MS office 2019, office 365, and Open office.
Install and regular updates on system applications and browsers.
Ensure proper functioning of L2 switch and WIFI Access points.
Develop and manage effective professional working relationships with co-workers and clients.
This support level receives inbound requests through channels like On Call phone, Web forms, email, Teams Chat, or any other means based on a documented process.
Level 2 Engineer Roles and Responsibility
Excellent knowledge with Windows and Linux Environments.
Managing regular Backups of Mails.
Managing of cloud Meeting Backup (on request).
Investigate and resolve Technical related issue.
Perform Root cause analysis of the problem.
Addressing user tickets in order to resolve a issue.
Maintain and keep track of record by log and service reports .
Monitoring the networking devices, configuration, testing and troubleshooting.
Provide technical assistance to their end-user via Phone call, Chat or in-person to the issue.
Track and maintain reports on issues and cases for specific products.
Co-ordinate with internet service provider to resolve a leased internet related issues in place.
Escalate unresolved problems to the next level support personnel.
Interested Candidates can Drop a CV to the mail ID mentioned Below
hr@mspinfoservices.in
&
Click the google forms link down below to apply for this Desktop support Engineer job role.
Contact No. +91 - 90252 37553
HR Recruiter
For Any Queries Please contact our HR Department for any Clarifications on the openings